Client Overview
Industry
Healthcare
Location
United Kingdom
Running any business requires responsiveness to clients, but running an empathetic domiciliary care service requires unique levels of understanding for each patient. Restore Empathy Healthcare provides quality care to at-home and them to foster a sense of independence.
Restore Empathy Healthcare has extensive experience in providing adequate care for residential patients and fully complies with the Care Quality Commission’s (CQC) framework, which governs care provision in the United Kingdom.
Challenge
Providing at-home care demands intensive administrative organization, which the Restore Empathy team dedicated nearly half its work time to. The significant amount of time spent on administrative tasks was preventing Restore Empathy from scaling, negatively impacting the firm’s ability to provide effective patient care, increasing employee burnout, and drastically reducing operational productivity.
Solution
Adopting new technology is a seamless way to elevate care, and with medical practices becoming increasingly data-driven, Restore Empathy Healthcare needed a solution to streamline operations while ensuring compliance with regulatory standards such as GDPR.
“AI presented an opportunity to alleviate the admin burden and free up my staff.” – Aaron Machaya, Registered Manager.
Restore Empathy Healthcare partnered with InFlux Technologies to adopt FluxAI Enterprise, a private and customizable AI platform and interface that enables white-labeled, intelligent deployments tailored for department-specific workflows.
The Enterprise platform has built-in business-savvy AI solutions; Restore Empathy Healthcare integrated FluxINTEL—a document intelligence engine—FluxGRADER—a document analysis tool—and FluxGPT—a conversational chat model—to automate document query and report generation, expand hiring, and efficiently train staff.
“Ultimately, we were looking for a partner that could introduce us to AI technology in a way that wouldn’t overwhelm our staff. InFlux Technologies understood our needs and provided a gentle introduction to AI, allowing us to grow confidently. Their focus on identifying the problem first, rather than just selling a solution, was refreshing. We’re excited to see the potential of FluxAI Enterprise in enhancing our services and look forward to continuing our partnership with InFlux Technologies.”
Kadiatou Barry, Manager
Restore Empathy Healthcare
Implementation
Automation
Through FluxINTEL, Restore Empathy was able to automate document-related tasks, such as patient queries and intake processes, and generate visit summaries, thereby reducing the time spent on administrative work and increasing productivity.
Scalability
Restore Empathy needed to grow its team to expand care provision. FluxINTEL freed up time from demanding admin tasks, allowing the Restore team to focus on its hiring needs. The team used FluxGRADER when assessing potential applicants to expedite the hiring process.
Through FluxGRADER‘s document batch processing, Restore Empathy Healthcare evaluated numerous resumes simultaneously, significantly increasing the speed of hiring and new staff onboarding.
Customization
FluxGPT enabled Restore Empathy Healthcare staff to train by engaging context-aware AI models in natural conversation, mitigating task redundancy.
Results
+30%
Time Savings
FluxAI Enterprise’s INTEL solution enabled Restore Empathy Healthcare to reclaim 30 hours of work per month, resulting in $6,000 in annual savings.
+40%
Productivity
Staff reported a 40% increase in productivity, allowing them to focus on patient care and other critical tasks.
+15%
Expansion
The efficiency gains enabled Restore Empathy Healthcare to hire additional staff and expand its services, resulting in a 15% increase in patient satisfaction scores.
Benefits & Future Plans
- Streamlined administrative workflows
- Improved staff productivity through comprehensive AI training and onboarding
- Compliant ready
- Dynamic, scalable, and private AI solutions
- Implement FluxAI Enterprise white-labeling for internal training resources
- Generate digital marketing materials for distribution
- Integrate FluxAI Enterprise with EHR systems for better data management