Client Overview
Industry
Healthcare
Location
United Kingdom
Restore Empathy Healthcare Ltd provides and empathetic domiciliary care service, which is effective, caring, safe and responsive to service users’ needs. Empathetic care involves taking the time to understand and respond to the unique needs and preferences of each individual being cared for, and treating them with kindness, dignity and respect.
They help individuals maintain their independence and quality of life while living at home. The management team are primarily based in Norfolk, UK, and have a vast experience at providing high-quality and effective care for their patients. REH fully meets CQC’s regulatory requirements (the legal framework) that governs the provision of quality care standards in the United Kingdom.
Challenge
Restore Empathy Healthcare faced significant challenges in managing administrative tasks, which consumed over 40% of its staff’s time during office hours. This impacted their ability to focus on core healthcare services and led to employee burnout and reduced productivity. With the healthcare industry becoming increasingly data-driven, Restore Empathy Healthcare needed a solution to streamline operations while ensuring compliance with GDPR and other regulatory standards.
Solution
Restore Empathy Healthcare faced significant challenges in managing
administrative tasks, which consumed over 40% of its staff’s time during office hours. This impacted their ability to focus on core healthcare services and led to employee burnout and reduced productivity. With the healthcare industry becoming increasingly data-driven, Restore Empathy Healthcare needed a solution to streamline operations while ensuring compliance with GDPR and other regulatory standards.
” We were looking for a partner that could introduce us to Al technology in a way that wouldn’t overwhelm our staff. InFlux Technologies understood our needs and provided a gentle introduction t o Al, allowing us to grow confidently. Their focus on identifying the problem first, rather than just selling a solution, was refreshing. We’re excited to see the potential of Al in enhancing our services and look forward to continuing our partnership.”
Aaron Machaya, Registered Manager
Restore Empathy Healthcare
Implementation
Training
InFlux Technologies provided comprehensive training to Restore Empathy Healthcare’s staff, ensuring a smooth transition to the new system.
Scalability
The solution was designed to grow with Restore Empathy Healthcare, allowing for future expansion to other departments and locations.
Customization
Receive dedicated support at every stage of development—from onboarding to app deployment—for a true end-to-end experience.
Results
+30%
Time Savings
Restore Empathy Healthcare reduced administrative hours by 30%, saving 120 hours per month and an estimated £ 50,000 annually.
+40%
Productivity
Staff reported a 40% increase in productivity, allowing them to focus on patient care and other critical tasks.
+15%
Growth
The efficiency gains enabled Restore Empathy Healthcare to hire additional staff and expand its services, resulting in a 15% increase in patient satisfaction scores.
Benefits & Future Plans
- Drove creator-owned content.
- Incentivized user research.
- Enabled censorship-resistant moderation.
- Fostered continuous free expression through increased user trust.
- Establish a trusted author network to encourage more quality content.
- Set up advanced content filtering for models to better recognize harmful content.
- Dockerize the Lasko backend for further integration with the Flux network.